MacroWeek support
Email support@getmacroweek.com. A person reads every message.
What to include
- What you were doing, what you expected, and what happened instead.
- Your iPhone model and iOS version.
- The MacroWeek version, shown in Account and settings (the gear on Today).
- A screenshot, if it helps show the problem.
Please leave out health details, payment details and passwords. We never ask for your password or a sign-in code, and we never need your card number. If a message about your account is needed, write from the email address on the account so we can tell it is you.
When to expect an answer
We aim to reply within 48 hours. Requests about your data (a copy, a correction, a deletion or an appeal) are answered within 45 days, as the privacy policy describes.
Delete your account
You can delete your account and its data from inside the app. You do not need to write to us.
- Open MacroWeek and tap the gear on Today to open Account and settings.
- Tap Account, then Delete account.
- Read what will be removed, then tap Delete account to confirm. If you signed in with Apple, Apple asks you to confirm with your Apple ID first.
What happens next:
- Your account and everything in it is erased, and the app starts fresh with a new, empty account. Deletion can't be undone.
- If the app is closed midway, the deletion finishes on the next launch, and our servers finish it within ten minutes either way.
- MacroWeek removes the meal entries it wrote to Apple Health. Your weight readings in Health stay.
- Deleting your account does not cancel a subscription. Billing continues through Apple until you cancel it, as the next section explains.
Backups and logs clear within 7 days. The privacy policy has the full list.
Manage or cancel a subscription
MacroWeek Premium is sold by Apple through the App Store, so Apple handles billing, cancellation and refunds. We never see your payment details and cannot cancel or refund for you.
To cancel:
- In MacroWeek, open Account and settings (the gear on Today) and tap Manage subscription. This opens Apple's subscription page for MacroWeek Premium.
- Or open the Settings app on your iPhone, tap your name, tap Subscriptions, then MacroWeek Premium.
- Tap Cancel Subscription. You keep Premium until the end of the period you already paid for.
Apple renews a subscription automatically unless you cancel at least 24 hours before the current period ends. A free trial converts to a paid subscription at the end of the trial unless you cancel before then.
Refunds are decided by Apple. Request one at reportaproblem.apple.com.
Premium missing after a reinstall or on a new phone? Open Account and settings and tap Restore purchases. Premium is tied to your Apple Account.
When a subscription ends, you keep every row of your data and can still edit it. Only Build my week, rebalancing, the weekly check-in and the AI features stop.
Sign-in and accounts
You can use MacroWeek without signing in. The app creates an account for you with a random id, and nothing about you is needed. Create an account (Account and settings, then Account, then Create an account) if you want to keep your data should you lose your phone, using Sign in with Apple or an email code.
If you sign in to an existing account on a phone that already has data, the data on that phone stays under its own account and is not moved. Delete that account first if you do not want to keep it.
Apple Health
Apple Health is optional. MacroWeek reads your weight only and writes one food entry for each meal you confirm. To change what MacroWeek can read or write, open the Health app, tap your picture, tap Apps, then MacroWeek. To remove MacroWeek's entries without deleting your account, use the same screen and tap Delete All Data from MacroWeek.
Privacy requests
To get a copy of your data, correct something you cannot edit in the app, or appeal a decision, write to support@getmacroweek.com from the email address on your account. If you use MacroWeek without an account, create one in the app first so we can tell the request is yours. Deleting your account and turning off an AI feature work in the app without one. Details are in the privacy policy and the consumer health data policy.
Notices
If we ever need to tell you about a security problem that affects your data, we post the notice here and email the accounts that have an address. There are no notices at this time.